Shipping & Delivery
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We ship from our local warehouse in Brisbane, Australia!
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We dispatch same day from Brisbane, Australia using Australia Post.
DOMESTIC AUSTRALIAN ORDERS
Standard shipping can range from 3-7 business days.
Express shipping can range from 1-3 business days.
We also offer Expedited Shipping where we will pack and ship your order immediately upon receiving your order. Jump the queue with our other orders!
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Shipping rates can vary depending on your region and are calculated at checkout.
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Yes, we offer free shipping for all Australian orders $99+.
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Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
Returns
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At BAA, we want you to love everything you've ordered from us. However, if you’ve changed your mind or have chosen the wrong item, we’re happy to offer you an exchange, store credit or refund within 14 days of your purchase.
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A return request can be made within 14 days after any purchase by using our contact us form or sending us an email at hello@bydaccessoriesaustralia.com.au.
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We offer an exchange, store credit or refund (excluding restocking, handling, shipping, duties, taxes, and/or processing fees) on all orders. Please note that customers are responsible for return postage.
- Restocking fee does not apply to returns made for store credit or exchanges.
- Restocking fee of 20% is subject to apply for returns made back to the original payment.
- Sale items cannot be returned or exchanged.
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A return request can be made within 14 days any purchase by using our contact us form or sending us an email at hello@bydaccessoriesaustralia.com.au.
Note: we not responsible for returns, exchanges, or lost parcels without prior approval.
- Email hello@bydaccessoriesaustralia.com.au within 14 days of receiving your item, or send us a message using the form below to start the return process.
- Written approval from BYD ACCESSORIES AUSTRALIA is required before sending the item back.
- Items must be returned in their original condition.
- Please ensure the item is securely packaged to prevent damage in transit.
- Items are your responsibility until they arrive safely at our facility.
- Once received, your store credit or refund (excluding handling, shipping, and processing fees) will be issued, or your exchange will be shipped out.
- One exchange per order for change of mind is allowed.
For more information, please email hello@bydaccessoriesaustralia.com.au .
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All shipping costs (including the return shipping) are handled by the customer.
Warranty & Repair
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All our products are subject to quality control.
Our 12-month warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 30 days of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects. -
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
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The extended warranty could come at a different cost depending on the type of product and extended period.
Payments & Safety
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.